Terms & Conditions
Last Updated: 19th February 2025]
Welcome to Kerry’s Cake Kitchen Online Shop! By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Orders & Payments
1.1 All orders must be placed at least one week in advance.
1.2 Full payment is required at the time of ordering to confirm your purchase.
1.3 Payments are processed securely through our website. We accept BACS (Bank Transfer) and other payment methods as specified at checkout.
2. Shipping & Delivery
2.1 We offer Royal Mail Tracked 24 Next Day Delivery for all postal orders.
2.2 Orders will be dispatched on the agreed date to ensure next-day delivery, but we cannot be held responsible for any postal delays once the item has been shipped.
2.3 Shipping costs are calculated at checkout.
2.4 Once an order has been dispatched, we are not responsible for any damage that occurs during transit.
3. Cancellations & Refunds
3.1 Payments are non-refundable once the order has been processed..
3.2 If we need to cancel your order due to unforeseen circumstances, we will issue a full refund or arrange an alternative solution.
4. Product Quality & Storage
4.1 All products are freshly made to order and carefully packaged before dispatch.
4.2 We recommend storing cakes and baked goods in a cool, dry place and consuming them within the recommended time frame provided with your order.
4.3 Once a product has been delivered, we are not responsible for storage conditions or how it is handled by the recipient.
5. Allergies & Dietary Requirements
5.1 We do not accept orders for allergy-free products. Our cakes are made in a kitchen that handles allergens, including nuts, gluten, dairy, and eggs.
5.2 It is the customer’s responsibility to check ingredient information before purchasing.
6. Complaints & Issues
6.1 If there is an issue with your order, you must contact us within 24 hours of receiving it.
6.2 Complaints will be handled on a case-by-case basis, and refunds or replacements are at our discretion.
6.3 Photographic evidence may be required to process a complaint regarding damaged goods.
7. Website Usage
7.1 By using our website, you agree to comply with all applicable laws and not to misuse the site in any way.
7.2 All images, designs, and content on this website belong to Kerry’s Cake Kitchen and may not be used or copied without permission.
8. Changes to Terms & Conditions
8.1 We reserve the right to update these terms and conditions at any time. Customers are encouraged to review them regularly.
By placing an order through Kerry’s Cake Kitchen Online Shop, you confirm that you have read, understood, and agreed to these terms and conditions. If you have any questions, please contact us before completing your purchase.